Photo: 59club
The best in golf and hospitality were honoured at the 59club Europe Service Excellence Awards,
held on March 27-28, 2025, at Ombria Algarve, Portugal. Estonian Golf & Country Club is happy to announce that this year we won three awards:
- Leading Individual Food & Beverage Experience (Europe Nordic)
- Leading Individual Retail Experience (Europe Nordic)
- Silver Flag Designation
We were also nominated for the Leading Individual Golf Operations Performance, Leading Individual Golf Experience and Food & Beverage Manager of the Year.
59club’s awards are based on impartial mystery shopping audits, evaluating real customer experiences against objective benchmarking criteria. This ensures that only the most dedicated and authentic venues, teams, and individuals receive recognition for their commitment to service excellence.
On the night, 15 awards were presented to individuals, managers, and teams who delivered the best one-off experiences across 59club’s three European divisions: Nordic, West & South. Additionally, five major awards were given to clubs that consistently maintained elite service levels throughout 2024.
The evening concluded with the prestigious Gold, Silver, and Bronze Flag Designations, a global industry title honouring golf clubs and resorts that deliver exceptional facilities and world-class service to their members and guests.
59club Europe Service Excellence Award winners:
- Food & Beverage Manager of the Year: Rutger Smits (The Dutch)
- Retail Manager of the Year: Carmen Laguna Aguilar (Son Muntaner)
- Greenkeeper of the Year: Russell Anderson (The Scandinavian)
- Golf Operations Team of the Year: Costa Navarino
- Golf Manager of the Year: David Ashington (Costa Navarino)
59club Leading Individual Experience Award – Regional Winners
- Europe South – Leading Individual Food & Beverage Experience: Son Muntaner
- Europe South – Leading Individual Retail Experience: Costa Navarino / ES – La Hacienda / ES – Golf de Andratx
- Europe South – Leading Individual Golf Course Presentation: Pirin Golf Resort
- Europe South – Leading Individual Golf Operations Team: Costa Navarino
- Europe South – Leading Individual Golf Experience: Costa Navarino
- Europe West – Leading Individual Food & Beverage Experience: Golf de Servanes
- Europe West – Leading Individual Retail Experience: Terre Blanche Golf
- Europe West – Leading Individual Golf Course Presentation: Terre Blanche Golf
- Europe West – Leading Individual Golf Operations Team: Terre Blanche Golf
- Europe West – Leading Individual Golf Experience: The Dutch
- Europe Nordic – Leading Individual Food & Beverage Experience: Estonian Golf & Country Club
- Europe Nordic – Leading Individual Retail Experience: Estonian Golf & Country Club
- Europe Nordic – Leading Individual Golf Course Presentation: The Scandinavian
- Europe Nordic – Leading Individual Golf Operations Team: Esbjerg Golfklub
- Europe Nordic – Leading Individual Golf Experience: Ljunghusens Golfklubb
59club Europe Flag Designation
Bronze Flag Designation
Son Quint, PGA Argentario, Valle Romano, Marco Simone, Emporda Golf Resort, Ombria, Opio Valbonne Golf Resort, Golf de Roquebrune, Royal Palm Marrakech, Golf d’Hardelot, Linna Golf, Aalborg Golf Klub, Kytäjä Golf.
Silver Flag Designation
Club de Golf Alcanada, INFINITUM, Pula Golf Resort, Son Vida, Quinta do Lago, Golf de Andratx, La Hacienda Links Golf Resort, Le Touquet Golf Resort, Esbjerg Golfklub, Pickala Golf, Estonian Golf & Country Club, Ljunghusens Golfklubb.
Gold Flag Designation
Finca Cortesin, Son Muntaner, Camiral Golf & Wellness, Costa Navarino & PGA Aphrodite Hills, Terre Blanche, Le Golf National, The Dutch, Golf Club St. Leon-Rot, The Scandinavian.
Source: 59club Europe celebrate success at the Second Edition of the Service Excellence Awards, 59clubeurope.com
