{"id":33593,"date":"2025-04-02T12:14:48","date_gmt":"2025-04-02T09:14:48","guid":{"rendered":"https:\/\/egcc.ee\/?p=33593"},"modified":"2025-05-09T20:33:02","modified_gmt":"2025-05-09T17:33:02","slug":"egcc-won-three-service-excellence-awards","status":"publish","type":"post","link":"https:\/\/egcc.ee\/en\/2025\/04\/02\/egcc-won-three-service-excellence-awards\/","title":{"rendered":"EGCC won three Service Excellence Awards"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/egcc.ee\/wp-content\/uploads\/2025\/04\/2025_59Club_Awards_EGCC_Kersti_Kuus-1024x768.jpg\" alt=\"\" class=\"wp-image-33598\" srcset=\"https:\/\/egcc.ee\/wp-content\/uploads\/2025\/04\/2025_59Club_Awards_EGCC_Kersti_Kuus-1024x768.jpg 1024w, https:\/\/egcc.ee\/wp-content\/uploads\/2025\/04\/2025_59Club_Awards_EGCC_Kersti_Kuus-300x225.jpg 300w, https:\/\/egcc.ee\/wp-content\/uploads\/2025\/04\/2025_59Club_Awards_EGCC_Kersti_Kuus-768x576.jpg 768w, https:\/\/egcc.ee\/wp-content\/uploads\/2025\/04\/2025_59Club_Awards_EGCC_Kersti_Kuus.jpg 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">J\u00f5el\u00e4htme Da Vinci Golf Restaurant manager Kersti Kuus<br>Photo: 59club<\/figcaption><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>The best in golf and hospitality were honoured at the 59club Europe Service Excellence Awards,<br>held on March 27-28, 2025, at Ombria Algarve, Portugal. Estonian Golf &amp; Country Club is happy to announce that this year we won three awards:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-text-color has-link-color wp-elements-e2e3ef5fda1d64ab3df75115c5e8968c\" style=\"color:#bd8f18\"><strong>Leading Individual Food &amp; Beverage Experience<\/strong> (Europe Nordic)<\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-d68063401a1048e384ba198261988c96\" style=\"color:#bd8f18\"><strong>Leading Individual Retail Experience<\/strong> (Europe Nordic)<\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-330d9c6f77296b776f3d17306164e7ed\" style=\"color:#bd8f18\"><strong>Silver Flag Designation<\/strong><\/li>\n<\/ul>\n\n\n\n<p>We were also nominated for the Leading Individual Golf Operations Performance, Leading Individual Golf Experience and Food &amp; Beverage Manager of the Year.<\/p>\n\n\n\n<p>59club\u2019s awards are based on impartial mystery shopping audits, evaluating real customer experiences against objective benchmarking criteria. This ensures that only the most dedicated and authentic venues, teams, and individuals receive recognition for their commitment to service excellence.<\/p>\n\n\n\n<p>On the night, 15 awards were presented to individuals, managers, and teams who delivered the best one-off experiences across 59club\u2019s three European divisions: Nordic, West &amp; South. Additionally, five major awards were given to clubs that consistently maintained elite service levels throughout 2024.<\/p>\n\n\n\n<p>The evening concluded with the prestigious Gold, Silver, and Bronze Flag Designations, a global industry title honouring golf clubs and resorts that deliver exceptional facilities and world-class service to their members and guests.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/egcc.ee\/wp-content\/uploads\/2025\/04\/2025_59Club-Awards-1024x576.jpg\" alt=\"\" class=\"wp-image-33602\" srcset=\"https:\/\/egcc.ee\/wp-content\/uploads\/2025\/04\/2025_59Club-Awards-1024x576.jpg 1024w, https:\/\/egcc.ee\/wp-content\/uploads\/2025\/04\/2025_59Club-Awards-300x169.jpg 300w, https:\/\/egcc.ee\/wp-content\/uploads\/2025\/04\/2025_59Club-Awards-768x432.jpg 768w, https:\/\/egcc.ee\/wp-content\/uploads\/2025\/04\/2025_59Club-Awards.jpg 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Photo: 59club<\/figcaption><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">59club Europe Service Excellence Award winners:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Food &amp; Beverage Manager of the Year:<\/strong>&nbsp;Rutger Smits (The Dutch)<\/li>\n\n\n\n<li><strong>Retail Manager of the Year:<\/strong>&nbsp;Carmen Laguna Aguilar (Son Muntaner)<\/li>\n\n\n\n<li><strong>Greenkeeper of the Year:<\/strong>&nbsp;Russell Anderson (The Scandinavian)<\/li>\n\n\n\n<li><strong>Golf Operations Team of the Year:<\/strong>&nbsp;Costa Navarino<\/li>\n\n\n\n<li><strong>Golf Manager of the Year:<\/strong>&nbsp;David Ashington (Costa Navarino)<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">59club Leading Individual Experience Award \u2013 Regional Winners<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Europe South \u2013 Leading Individual Food &amp; Beverage Experience:<\/strong>\u202fSon Muntaner<\/li>\n\n\n\n<li><strong>Europe South \u2013 Leading Individual Retail Experience:<\/strong>&nbsp;Costa Navarino \/ ES \u2013 La Hacienda \/ ES \u2013 Golf de Andratx<\/li>\n\n\n\n<li><strong>Europe South \u2013 Leading Individual Golf Course Presentation:<\/strong>&nbsp;Pirin Golf Resort<\/li>\n\n\n\n<li><strong>Europe South \u2013 Leading Individual Golf Operations Team:<\/strong>&nbsp;Costa Navarino<\/li>\n\n\n\n<li><strong>Europe South \u2013 Leading Individual Golf Experience:<\/strong>&nbsp;Costa Navarino<br><\/li>\n\n\n\n<li><strong>Europe West \u2013 Leading Individual Food &amp; Beverage Experience:<\/strong>&nbsp;Golf de Servanes<\/li>\n\n\n\n<li><strong>Europe West \u2013 Leading Individual Retail Experience:<\/strong>&nbsp;Terre Blanche Golf<\/li>\n\n\n\n<li><strong>Europe West \u2013 Leading Individual Golf Course Presentation:<\/strong>&nbsp;Terre Blanche Golf<\/li>\n\n\n\n<li><strong>Europe West \u2013 Leading Individual Golf Operations Team:<\/strong>&nbsp;Terre Blanche Golf<\/li>\n\n\n\n<li><strong>Europe West \u2013 Leading Individual Golf Experience:&nbsp;<\/strong>The Dutch<br><\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-9e3169907a430dec2787f88c6b28a260\" style=\"color:#bd8f18\"><strong>Europe Nordic \u2013 Leading Individual Food &amp; Beverage Experience:<\/strong>&nbsp;Estonian Golf &amp; Country Club<\/li>\n\n\n\n<li class=\"has-text-color has-link-color wp-elements-459c68f3006d30b54a67912764678f82\" style=\"color:#bd8f18\"><strong>Europe Nordic \u2013 Leading Individual Retail Experience:<\/strong>&nbsp;Estonian Golf &amp; Country Club<\/li>\n\n\n\n<li><strong>Europe Nordic \u2013 Leading Individual Golf Course Presentation:<\/strong>&nbsp;The Scandinavian<\/li>\n\n\n\n<li><strong>Europe Nordic \u2013 Leading Individual Golf Operations Team:&nbsp;<\/strong>Esbjerg Golfklub<\/li>\n\n\n\n<li><strong>Europe Nordic \u2013 Leading Individual Golf Experience:<\/strong>&nbsp;Ljunghusens Golfklubb<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">59club Europe Flag Designation<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Bronze Flag Designation<\/h3>\n\n\n\n<p>Son Quint, PGA Argentario, Valle Romano, Marco Simone, Emporda Golf Resort, Ombria, Opio Valbonne Golf Resort, Golf de Roquebrune, Royal Palm Marrakech, Golf d\u2019Hardelot, Linna Golf, Aalborg Golf Klub, Kyt\u00e4j\u00e4 Golf.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Silver Flag Designation<\/h3>\n\n\n\n<p>Club de Golf Alcanada, INFINITUM, Pula Golf Resort, Son Vida, Quinta do Lago, Golf de Andratx, La Hacienda Links Golf Resort, Le Touquet Golf Resort, Esbjerg Golfklub, Pickala Golf, <mark style=\"background-color:rgba(0, 0, 0, 0);color:#bd8f18\" class=\"has-inline-color\">Estonian Golf &amp; Country Club<\/mark>, Ljunghusens Golfklubb.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Gold Flag Designation<\/h3>\n\n\n\n<p>Finca Cortesin, Son Muntaner, Camiral Golf &amp; Wellness, Costa Navarino &amp; PGA Aphrodite Hills, Terre Blanche, Le Golf National, The Dutch, Golf Club St. Leon-Rot, The Scandinavian.<\/p>\n\n\n\n<p><strong>Source:<\/strong> <a href=\"https:\/\/www.59clubeurope.com\/2025\/03\/28\/59club-europe-celebrate-success-at-inaugural-service-excellence-awards-2025\/\" target=\"_blank\" rel=\"noreferrer noopener\">59club Europe celebrate success at the Second Edition of the Service Excellence Awards<\/a>, <em>59clubeurope.com<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"682\" src=\"https:\/\/egcc.ee\/wp-content\/uploads\/2025\/03\/20250328_161128-1-1024x682.jpg\" alt=\"\" class=\"wp-image-33285\" srcset=\"https:\/\/egcc.ee\/wp-content\/uploads\/2025\/03\/20250328_161128-1-1024x682.jpg 1024w, https:\/\/egcc.ee\/wp-content\/uploads\/2025\/03\/20250328_161128-1-300x200.jpg 300w, https:\/\/egcc.ee\/wp-content\/uploads\/2025\/03\/20250328_161128-1-768x512.jpg 768w, https:\/\/egcc.ee\/wp-content\/uploads\/2025\/03\/20250328_161128-1-1536x1024.jpg 1536w, https:\/\/egcc.ee\/wp-content\/uploads\/2025\/03\/20250328_161128-1.jpg 2000w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The best in golf and hospitality were honoured at the 59club Europe Service Excellence Awards, and we are happy to announce that this year we won three awards:<\/p>\n","protected":false},"author":2,"featured_media":33285,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ngg_post_thumbnail":0,"footnotes":""},"categories":[130],"tags":[138],"class_list":["post-33593","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-2025-en","tag-59club"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>EGCC won three Service Excellence Awards &#8211; 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